shipping policy

Delivery

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Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide!

 

When will I get my order?

Fulfillment usually takes 3–7 days then the order will be shipped out. The shipping time depends on your location, but generally 3-4 business days in the USA.

 

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

 

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch, please do the following first:

  • Check your shipping confirmation email for any mistakes in the delivery address

  • Ask your local post office if they have your package

  • Stop by your neighbors in case the courier left the package with them

 

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at therapyiscoolclub@gmail.com with your order number.

 

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

 

Orders

 

How are your products made?

We work with a print-on-demand drop shipper. Each hat is made after an order is placed. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!


How do I track my order? 

Once your order ships out, you’ll receive a tracking link via email. If you have any questions about your tracking or shipment, you can reach us at therapyiscoolclub@gmail.com.

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I received a wrong/damaged product, what should I do?

Oh no! We’re so sorry if the product you ordered arrived damaged. Please email us at therapyiscoolclub@gmail.com within a weeks' time. Include photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!